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Scheduled maintenance work related to server infrastructure upgrades

Date: 13.05.2021, 12:00

Planned maintenance work on the following hosting servers will take place on Wednesday 02.06.2021:

  • F33
  • F34
  • F35
  • F36
  • F38

The work is related to upgrading the server infrastructure. This work is planned and necessary to increase the performance of the servers and improve the quality of service.

The maintenance work will begin at 05:30 CEST. During this time we anticipate approximately 40 minutes of service unavailability on the servers.

We apologize for the inconvenience and thank you for your understanding. If you have any questions please contact our support via Customer Panel.

Scheduled maintenance work related to server infrastructure upgrades

Date: 30.04.2021, 10:00

On Friday 07.05.2021 maintenance works on F1 and F2 hosting servers will take place. The works are connected with modernization of the server infrastructure. The devices will be replaced with new and more powerful hardware solutions. These works are planned and necessary to increase the efficiency of servers and improve the quality of services.

The maintenance works will begin at 15:00. During this time we expect several minutes of unavailability of services on the servers. The work is scheduled to finish at 23:00.

We apologize for the inconvenience and thank you for your understanding. If you have any questions please contact our support via Customer Panel.

Urgent planned maintenance on network infrastructure

Date: 20.01.2021, 10:00

We will be doing urgent updates on the routers on 02 February 2021 between 3:00 AM and 4:30 AM (EET) and 03 February 2021 between 3:00 AM and 4:30 AM (EET).

Therefore you may experience connectivity issues with your servers for a maximum of 30 minutes.

Work plan:

  • 02 February 2021: f1, f10, f13, f14, f15, f16, f17, f19, f2, f20, f23, f24, f26, f27, f28, f3, f6, g1, g2, f18, f29, f30
  • 03 February 2021: f18, f29, f30, f11, f12, f21, f25, f40, f5, f7, f8, f9, f31, f32, f33, f34, f35, f36, f37, f38, f39

We apologize for the inconvenience and thank you for your understanding.

F35 server availability issue

Date: 20.01.2021, 18:00

Update 20.01.2021 19:20

Please be advised that the technical faults have been fixed. The faulty network equipment has been replaced. We apologize for the resulting problems and thank you for your understanding.


Please be advised that as of approximately 17:58, we are experiencing accessibility issues with the F35 hosting server. The failure is caused by a problem with one of the network devices.

Our administrators, along with technicians in the Data Center, are working to restore service to full capacity as quickly as possible.

We apologize for the inconvenience and thank you for your understanding.

Planned work on the F35 server at night from 9 to 10.01.2020

Date: 07.01.2021, 08:00

Update 09.01.2021 23:30

Planned works were successful. The unavailability of services lasted about 1.5 hours. We apologize for the inconvenience and thank you for your understanding.

On Saturday and Sunday, January 9th and 10th, 2021, from 22:00 - 6:00, we will carry out the planned technical maintenance. This is due to the detection of a critical flaw in our system and the desire to remove the problem as soon as possible.

During this time it will not be possible to log into the hosting management panel. The work will affect the receipt and sending of e-mails, the operation of websites and web applications.

Throughout the entire service window, your data will be fully protected and will not be lost. If you plan to change the settings of your services through cPanel, we suggest that you do so during the hours outside the indicated service window.

We apologize for the inconvenience and thank you for your understanding.

Update of the Customer Panel

Date: 20.11.2020, 08:00

We would like to inform you that as of 21 November 2020 we will be updating Customer Panel, between 14:00 and 17:00.

During this time for a short period of time, the panel may be unavailable, for which we apologize in advance.

Other services such as servers, domains etc. will be available at all times.

Change the default PHP to 7.4

Date: 25.08.2020, 08:00

We would like to inform you that as of 1 September 2020 PHP 7.4 will become the default version on all hostings. The aforementioned software version is already available on the market from the end of October 2019. You can already test whether the website is compatible with the new version. You can do so using our guide: How to change PHP version?

We would also like to remind you that at the end of 2019 PHP 7.2 will lose all technical support from its creators. We recommend that you upgrade to the versions supported by us immediately. We will inform you about the disabling of support for PHP 7.2 within a few months.

If you need help with programming issues, please contact us - we will recommend people and companies that will help you to adapt the site to work with the latest software.

Please address your questions through the Customer Panel: https://panel.thecamels.org/.

Change the default PHP to 7.3 and add 7.4

Date: 27.04.2020, 08:00

At the end of November 2019, PHP 7.1 lost active support. Security patches will no longer be issued. As of 1 June 2020 PHP 7.1 will be completely disabled on our servers. By that date PHP 7.3 will also become the default version.

We recommend that you upgrade to the versions supported by us immediately.

On the same day, PHP 7.4 will also be made available.

Planned PHP shutdown 7.1

Date: 01.12.2019, 08:00

At the end of November 2019, PHP 7.1 lost active support. Security patches will no longer be issued. As of 1 June 2020 PHP 7.1 will be completely disabled on our servers. By that date PHP 7.3 will also become the default version.

We recommend that you upgrade to the versions supported by us immediately.

The addition of PHP 7.4 support is in preparation and has recently been released.

Planned work on hosting servers

Date: 01.11.2019, 06:00

In the morning between 06:00 and 07:00 service work will be carried out on the hosting servers.

During this time the servers may not be available for 3 - 5 minutes.

Availability of F7 server

Date: 23.08.2019, 10:20

Due to a hardware failure, the F7 server was unavailable between 09:55 and 10:15. The defective component was replaced.

Currently, the server and its services work properly.

Availability of F15 server

Date: 02.07.2019, 10:55

Due to a hardware failure, the F15 server was unavailable between 10:45 and 11:05. The defective component was replaced.

Currently, the server and its services work properly.

Planned PHP removal 5.6

Date: 29.03.2019, 08:12

As of July 1, 2019, outdated PHP 5.6 will be removed from the servers. We encourage you to update the pages, cms to support at least version 7.1.

Launching a new WAF

Date: 12.03.2019, 12:00

On the night of March 13-14, 2019, the WAF rules for all servers will be updated. The interruption in access to services will be less than 1 minute.

Migration of F11 server

Date: 01.03.2019, 08:00

On 8 March 2019, from 22:00 to 23:59, service work will be conducted on the F11 hosting server.